[Composite client story based on real experiences. Details changed to protect privacy.] Matt owns a plumbing company. Four years in, eight employees, about $1.2 million in revenue. By most measures, things were going well. But Matt was stuck. He was spending 15 to 20 hours a week on admin work. Scheduling, invoicing, payroll, answering the phone. Work that didn't grow the business but had to get done. He knew he needed to hire an office manager, but he kept putting it off. "I